Our right of withdrawal is valid for 14 days. If 14 days have passed after delivery of the product, we cannot refund payments or exchange products. For the product to be approved for return, it must be unused and unopened. Some product types are excluded from the revocation. To return your product you need the invoice or proof of payment. Please do not send the product to be returned to the manufacturer (shipper). As soon as we have received and inspected the returned product (and it meets the conditions), we will send you a confirmation email and confirm the refund of the payment. If the return of the product was successful, the amount will be automatically refunded to your account within a few days. The shipping costs (when purchasing the product) are non-refundable.
Exclusion of the right of withdrawal
According to § 312 g Abs. 2 No. 1 BGB, some products are excluded from the right of withdrawal.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by you is decisive or which are clearly tailored to your personal needs;
- Contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.
Late or missing refund (if approved)
Contact your bank or payment provider.
If you have done so and have still not received a refund, please contact us at firstname.lastname@example.org.
Only products purchased at the regular price can be refunded.
Exchange of products
We only exchange products that are damaged or faulty.
Contact us at email@example.com if you have any questions.
Please inform us by email at firstname.lastname@example.org that you want to arrange a return so that we can take further steps accordingly.
In the event of a return, any costs incurred will be borne by the customer (buyer).
We cannot guarantee that we will receive your return. We recommend sending the product with a tracking ID or insurance.